Privacy Policy

1. Information We Collect

We collect the following types of personal information:

• Contact information: name, email address, phone number, and mailing address
• Account information: username and password if you create an account
• Booking and purchase information: class reservations, package purchases, and membership details
• Payment information: processed securely through Stripe; we do not store full card numbers
• Retail purchase information: items purchased, shipping address, and order history
• Communications: emails or messages you send to us
• Marketing preferences: whether you have opted in to receive our newsletter or promotional emails
• Usage data: IP address, browser type, pages visited, and time spent on the Site (via cookies)

2. How We Use Your Information

We use your personal information to:

• Process bookings, class registrations, memberships, and retail purchases
• Process payments through Stripe
• Send booking confirmations, reminders, and receipts
• Send our newsletter and promotional emails if you have opted in
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Stripe: our payment processor, to securely process transactions
• Booking and scheduling software providers used to manage class reservations
• Email marketing platforms used to send newsletters (only if you have opted in)
• Legal authorities if required by law or to protect our rights

4. California Privacy Rights (CCPA)

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request a copy of the personal information we have collected about you in the past 12 months.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information. If this changes, we will update this policy.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us at milena@voidpilates.com. We will respond within 45 days.

5. Cookies

We use cookies and similar tracking technologies on our Site. Please see our Cookie Policy for details. You may disable cookies in your browser settings, though this may affect the functionality of our Site.

6. Email Marketing

If you opt in to our newsletter, we will send you promotional emails about classes, events, and offers. You may unsubscribe at any time by clicking the 'Unsubscribe' link at the bottom of any email.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payment data is encrypted and processed by Stripe in accordance with PCI DSS standards. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: